BARBOSA, Thaiis Aparecido Cansado; MINCIOTTI, Silvio Augusto. Customer Service: insourcing or outsourcing? An Analysis of Customer Satisfaction. Review of Business Management, [S. l.], v. 9, n. 25, p. 81–95, 2007. DOI: 10.7819/rbgn.v9i25.148. Disponível em: https://rbgn.emnuvens.com.br/RBGN/article/view/148. Acesso em: 29 apr. 2026.