MILAN, Gabriel Sperandio; BRENTANO, Juliana; TONI, Deonir De. Perceived Services Quality of a Communication Agency and Customer Satisfaction: an exploratory research. Review of Business Management, [S. l.], v. 10, n. 26, p. 17–26, 2008. DOI: 10.7819/rbgn.v10i26.201. Disponível em: https://rbgn.emnuvens.com.br/RBGN/article/view/201. Acesso em: 29 apr. 2026.