GOUVÊA, Maria Aparecida; TOLEDO, Geraldo Luciano; RODRIGUES FILHO, Lino Nogueira. Service Quality Assessment of Routes in the State of Sao Paulo. Review of Business Management, [S. l.], v. 8, n. 20, p. 34–44, 2007. DOI: 10.7819/rbgn.v8i20.54. Disponível em: https://rbgn.emnuvens.com.br/RBGN/article/view/54. Acesso em: 29 apr. 2026.