ROCHA, Thelma Valéria; JANSEN, Caroline Louise Stedefeldt; LOFTI, Eduardo; FRAGA, Rodrigo Ribeiro. An Exploratory Study on the use of Social Networks in Building Customer Relationships. Review of Business Management, [S. l.], v. 15, n. 47, p. 262–282, 2013. DOI: 10.7819/rbgn.v15i47.953. Disponível em: https://rbgn.emnuvens.com.br/RBGN/article/view/953. Acesso em: 18 apr. 2026.