Neto DAS, Silva D da. A Study of the ISO Certification Process in the Department of repair shop of the Companhia do Metropolitano in São Paulo. Rev. Bras. Gest. Neg. [Internet]. 2007 Jul. 19 [cited 2025 Mar. 4];6(16):55-67. Available from: https://rbgn.emnuvens.com.br/RBGN/article/view/28