Keywords
satisfaction
organizational culture
mediation
How to Cite
Abstract
Purpose – The objective of this study is to analyze the mediating effect
of satisfaction on the relationship between organizational culture and
commitment at work.
Design/methodology/approach – This paper adopts a quantitative and
descriptive approach, applying an online questionnaire to employees of
a public development bank operating in the Northeast of Brazil. The
analysis method involved the use of structural equations modeling.
Findings – The main results indicate that job satisfaction plays an
important role in employee commitment, mediating the positive
influence of organizational culture on commitment to work in its
affective, instrumental, and normative dimensions in adhocratic
cultures, and on affective commitment in clan cultures. They also
indicate that satisfaction is a direct predictor of organizational
commitment in the same way it mediates the relationship between
culture and commitment.
Originality/value – This paper contributes to increasing the theoretical
knowledge about the relationships established between culture,
satisfaction, and commitment. For the area of people management, this
knowledge can favor organizational performance, allowing managers
to act more accurately in each of these constructs.
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